Privacy policy
Welcome to The Journey Wallet, our travel management company based in Dhaka, Bangladesh. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website or services.
1. Information We Collect
a) Information You Provide
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Contact details such as name, email address, phone number, messaging via contact forms or email, used to respond to inquiries and send relevant communications.
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Account data when you create an account—username, password, and optionally, additional preferences.
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Tour booking details, including traveler information, itinerary preferences, and payment-related data.
b) Information Collected Automatically
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Usage details, such as IP address, browser type, time and date of access, and pages visited, collected via server logs.
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Cookies and tracking technologies to enhance user experience, remember preferences, and analyze site performance.
2. How We Use Your Information
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To provide and manage our services, including booking confirmations, customer support, and updates.
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To enhance our website and offerings, drawing insights from usage patterns.
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To deliver promotional content, if you opt in—such as newsletters, offers, or travel suggestions.
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To fulfill legal obligations, such as financial record-keeping, legal compliance, or responding to lawful requests.
3. Cookies and Tracking
We use cookies to:
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Preserve your login sessions and preferences.
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Improve navigation and overall experience.
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Analyze how visitors use our site.
You can control or disable cookies via your browser settings, but please note that doing so may restrict access to some site features.
4. Data Sharing & Third Parties
We may share your information with:
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Trusted service providers (e.g., payment processors, marketing platforms, analytics tools) to support our services.
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Legal authorities, if required to comply with laws or protect our rights.
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Corporate partners, only if you have given explicit consent.
All third parties are contractually obligated to handle your data securely and solely in accordance with our instructions.
5. Data Security and Retention
We implement technical and administrative safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Personal data is retained only as long as necessary to provide services or comply with legal requirements.
6. Your Rights
Depending on applicable law, you may:
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Access or update your personal information.
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Request deletion of your data.
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Withdraw consent for marketing communications.
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Lodge a complaint with a relevant data protection authority (e.g., in Bangladesh).
To exercise these rights, please contact us at journeywallet@gmail.com.
7. Links to Other Websites
Our site may contain links to external websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any site you visit via links from our content.
8. Changes to This Policy
We may update this Privacy Policy over time. The “Effective Date” at the top will reflect the latest version. Continued use of our website after changes constitute acceptance of the revised terms.
9. Contact Us
If you have any questions or concerns regarding this policy, feel free to reach out:
The Journey Wallet
Falcon Garden, 2nd Floor, GA-36, Mohakhali School Road, Dhaka-1212, Bangladesh
Email: journeywallet@gmail.com
